Waterfront Front of House Job Description

Welcome to Braddicks Leisure.

Welcome to Braddicks Leisure.

We understand that job security is highly important and are proud that during the Global Pandemic, we made the conscious decision not to lose any of our team. Our seasonal and permanent team members are equally important and fundamental to our family-run business. The passion and commitment of our team have helped us through uncertain times, and now we can look forward to a strong future together. If you would like to be part of a business that looks after its team members, providing security, then look no further:

The Company

Braddicks Leisure is a family-run business operating within the hospitality and tourism industry. Predominantly based in Westward Ho! We own The Pier House, The Waterfront Inn, the Fairway Buoy, HoBarts family amusement centres and of course Braddicks Holiday Centre. We have been in business for over 100 years, and we pride ourselves on delivering the very best service to our customers.

The Waterfront Inn is a family venue located in the heart of Westward Ho! This fast-paced busy venue caters for breakfasts, lunch and evening meals plus our famous carvery’s. During the summer, the terraces and beer garden also add to table covers. Our team has a passion for delivering excellence to the highest standard and excels at customer service and satisfaction.

The Role

We are currently looking to recruit Front of House to join our team.

This is a hands-on, fast-paced role that is both challenging and rewarding. Customer satisfaction is fundamental to our business and you will be required to focus on customer service and satisfaction, creating a positive environment at all times for our customers. If you have a passion for hospitality and have great people skills with a friendly approach, we would love to hear from you.

You’ll be working as part of a great team.

We have lots of fun, but we always make sure that we remain truly professional with our customers.

You will need to be highly organised with good communication skills. The successful candidate must be punctual, reliable, trustworthy and have a good eye for attention to detail.


Responsibilities included in this role:

  • Maintenance of a safe, hygienic and secure working environment
  • Working effectively as part of a hospitality team
  • Serving food & drinks
  • Give customers a positive impression of yourself and your organisation
  • Keep up to date with new products, menus and promotions
  • Adhere to company policies and procedures and licensing laws


The Benefits:

When you join the team, you will be working in a fun and collaborative environment. You can also take advantage of some fantastic benefits including:

  • DISCOUNT ON HOLIDAYS across the group for you, your friends, and your family


Skills Required

The successful candidate will be motivated, friendly, well presented, have lots of energy and have a good sense of humour. Previous experience would be advantageous but not essential as full training will be provided some of which will be certified. You must be able to work as part of a team and under your own initiative.

The ideal candidate will have:

  • Experience in a customer-facing environment
  • Demonstrable skills in providing excellent customer service
  • The ability to work in a busy environment
  • Excellent communication skills


Working Hours

You’ll be part of our family and we are all about creating great customer experiences for everyone who enters the venue, including our valued team members (like you)!

This is a full-time permanent position which will involve working evenings and weekends and Bank Holidays on a rota basis.

Full-time, Permanent

Please apply to vikki@braddicks.co.uk